Frequently asked questions
Orders
You can check the status of your order in two ways:
A. From the shipping confirmation email
You received 2 emails. Democracy from one of the brands indicating that your order is on the way with the tracking link. And an email from our logistics company Kaizen Express, titled: BRANDS DEMOCRACY SHIPPING.
Click on the tracking number and location you will find in the shipping confirmation email.
B. You can also access the following link and add your tracking number to see the status.
First, make sure the email did not end up in the spam or junk folders of your email account. If you cannot find the order confirmation email there or if you suspect you made a mistake in your email address when placing the order, contact us through the page chat or by sending an email to hello@brandsdemocracy.com with order number for assistance!
We try to fulfill every order we receive, but on rare occasions, we may not be able to do so. In that case, we will inform you as soon as possible by email and will always include the reason for the cancellation. We also activate the refund at the same time we send the update by email.
If you want to contact and speak with an agent by phone, call us at the number shown in customer service.
Order cancellation
Contact us as soon as possible. If the product has already been shipped, you will not be able to cancel your order. Contact our Chat when available or send an email to info@brandsdemocracy.com with the order number.
Order modification
If you have the wrong size or delivery address, contact us as soon as possible so we can modify the order. As long as it has not been shipped. Remember that we usually prepare the products during the day so we can deliver as quickly as possible.
Once the order is placed, you will receive a confirmation email with the invoice details.
You can also access your account and download the invoice in the "My Orders" section.
If you cannot find the invoice, send us an email at hello@brandsdemocracy.com so we can manage it.
For our mutual security, every credit/debit card and PayPal payment made at Brands Democracy is processed through an automatic payment verification system, where the order details you entered are compared with those registered on the credit card.
If the system cannot verify this data, it will cancel the order within 24 hours after the alert confirmation.
If your order was canceled for this reason, it probably means there were inconsistencies between your billing and shipping information (typos, spelling errors, or perhaps entering data from a different card). Check these details carefully before resubmitting a new order or try using another card or payment method.
Since the verification process is automatic, our customer service team cannot tell you the exact reason for the cancellation.
Returns
Returns at Brands Democracy are now much easier.
Access this link: RETURNS
1. Select your language
2. Enter the order number and your email
3. Select the reason for the return
4. Choose the desired return method
Refunds
When you return an item purchased online, we promise to refund the amount paid as soon as possible. The refund is issued within up to 14 days from the day we receive the returned items in our warehouse and verify that they comply with our return policy.
When your order arrives at our headquarters and we verify that the items are in the above-mentioned conditions, we will proceed with the respective product refund. (excluding return shipping costs). In case of a full refund, the shipping cost will be deducted if the error is not attributable to Brands Democracy
If you return only part of the items belonging to the same purchase, the shipping costs will not be refunded.
Contact
You can contact us in 3 ways:
1. Contact form
Click the link and submit the form, we will respond as soon as possible.
Clarify the order number in the message.
2. Chat
The WhatsApp icon will be available at
From Monday to Friday, from 9:00 AM to 8:00 PM ET and on Saturdays, from 9:00 AM to 2:00 PM
3. Email
If you still have more questions or need more information, you can write to us at hello@brandsdemocracy.com
