Refund policy
You have 14 calendar days from receiving your order to request a return, without giving a reason.
You have 14 days from requesting a return to send us the package.
We don’t offer exchanges for size or color. If you want a different size or color, arrange a return and place a new order.
How to return
Go to our returns portal using your order number and the email address you used to make the purchase.
Select the products, the reason, and how you’ll send them to us.
Prepare the package (see the conditions below) and take it to the drop-off point indicated by the portal.
If you’d rather ship it yourself, or if no label is available in your country, send it with tracking to: Brands Democracy – Returns, Av. Andalucía 519B, 28343 Valdemoro (Madrid), Spain.
Then email us at hello@brandsdemocracy.com with the tracking number.
How much does a return cost?
The return cost depends on the country and the product’s weight.
You’ll see the cost in the portal before confirming, and it will be deducted from your refund.
| RETURNS FROM | COST |
|---|---|
| Spain | From €4.99 |
| Portugal | From €7.90 |
| France and Austria | From €9.90 |
| Germany, the Netherlands, and Belgium | From €14.99 |
If the product arrived damaged, defective, or isn’t the one you ordered, the return is free (see “Damaged or incorrect products”).
Your refund
We’ll refund the price of the returned products, minus the return cost.
When requesting a return, choose how you’d like to receive your refund:
To your original payment method: within 14 days of our receiving your return.
Instant refund by bank transfer: immediately.
Store credit with an extra 10%: when we receive your return.
Conditions for accepting a return
Unused, unwashed, and in perfect condition.
With all its original tags.
In its original packaging.
Footwear: in its original box, with no writing or labels stuck on it, and placed inside another box for shipping. The box is part of the product.
Some products cannot be returned for hygiene reasons; we indicate this on their product page.
We only accept returns of purchases made on brandsdemocracy.com, and only if requested in advance through the portal or by email.
We inspect each return upon receipt.
If the product does not meet these conditions, we will deduct from your refund the amount it has lost in value, which may be the full amount if it can no longer be resold.
If we cannot accept your return
We will email you photos of the product so you can see why.
We can resend it to you, at your expense for shipping. You have 30 days from our notice to confirm this to us; if you do not reply within that period, the product will be at our disposal.
Damaged or incorrect products
If your product arrives damaged, has a visible defect (a stain, an unstitched seam, a broken button), or is not the one you ordered, email us at hello@brandsdemocracy.com within 48 hours of delivery, with your order number and photos.
We will send you a free return label and refund the full amount.
If you discover it later, please still email us: we will review it within the statutory warranty period (see the Warranty page).
If we update this policy
If we change this policy, we will publish the changes on this page.
The policy published on the day you made your purchase applies to your order.
Questions? Email us at hello@brandsdemocracy.com.
