Terms of service

  1. Who we are

    Brandsdemocracy.com is an online store operated by Brands Democracy S.L.U., Spanish tax ID B83169276, registered with the Madrid Companies Register, volume 17.347, folio 51, sheet M-297593, with registered office at Avda. de los Yeseros, 1, 28343 Valdemoro (Madrid), Spain.
    Customer service: hello@brandsdemocracy.com · +34 672 097 322.
    We sell clothing, footwear, and accessories from brands to individual customers.

    2. Making a purchase

    By purchasing from brandsdemocracy.com, you accept these terms and our Shipping, Returns, Warranty, Privacy, and Cookies policies.
    You must be over 18 to make a purchase.

    3. How to buy

    Add the products to the cart and click «Pay now». Before paying, you can review and correct your details and order.
    We will then email you a confirmation and another message when the order is shipped. The invoice may be electronic.

    4. Availability

    All orders are subject to stock availability. If a product is unavailable, we will notify you and refund the amount you paid for it.

    5. Prices and payment

    Prices are in euros and include VAT.
    The price of products may vary depending on the delivery country. You can see the final price, including shipping, in the cart before paying.
    If a published price contains an obvious error, we will notify you, and you can choose to buy at the correct price or cancel the order for a full refund.
    Available payment methods are shown at checkout (for example, card, Apple Pay, Google Pay, PayPal, Klarna, or Bizum). We do not accept cash on delivery or bank transfers.
    Payments are made over a secure connection.

    6. Shipping and delivery

    We ship to Spain, Portugal, France, Germany, Italy, the Netherlands, Belgium, and Austria, except for some areas in these countries.
    Prices by weight and country, delivery times, and areas where we do not ship are listed in the Shipping Policy. We deliver Monday through Friday.

    7. Correcting errors

    Before paying, you can review and correct your order in the cart.
    Then email us at hello@brandsdemocracy.com: if the order has not yet been shipped, we will correct it.

    8. Right of withdrawal (returns)

    You have 14 calendar days from receiving your order to withdraw from the purchase without giving a reason. To do so, request a return through our returns portal, email us at hello@brandsdemocracy.com, or use the withdrawal form below.
    You have 14 days from notifying us to send the products to Brands Democracy – Returns, Av. Andalucía 519B, 28343 Valdemoro (Madrid), Spain.
    You pay the return shipping costs, unless the product is defective or is not the one you ordered. The cost for each country is listed in the Returns Policy.
    We will refund the price of the returned products within a maximum of 14 days, using the same payment method unless you choose another. We may wait until we have received the products before issuing the refund.
    Products must arrive unused, with their tags and original packaging. If they arrive used or damaged, we will deduct the amount by which their value has decreased.
    Products sealed for hygiene reasons that have been unsealed cannot be returned.
    We do not offer exchanges: if you want a different size or color, arrange a return and place a new order.
    Withdrawal form (complete and send it to hello@brandsdemocracy.com only if you wish to withdraw from your purchase):
    To Brands Democracy S.L.U., Avda. de los Yeseros, 1, 28343 Valdemoro (Madrid), Spain · hello@brandsdemocracy.com:
    I hereby notify you that I withdraw from my purchase of the following products: ……
    Order number: …… · Ordered on: …… · Received on: ……
    Name: …… · Address: ……
    Signature (only if sent on paper): …… · Date: ……
    9. Warranty
    Products are covered by the statutory guarantee of conformity established by consumer protection regulations.
    If a product is defective, write to us: you may request repair, replacement, a price reduction or a refund, as provided by law. More details are available on the Warranty page.
    10. Liability
    We are not liable for use of the website in breach of these terms, interruptions caused by circumstances beyond our control, or minor color differences that may occur depending on the screen.
    This does not limit the rights granted to you by law as a consumer.
    11. Force majeure
    If a cause beyond our control (strikes, disasters, communications outages or others) prevents us from performing, our obligations are suspended for the duration of the cause.
    12. Communications
    We communicate with you by email and through notices on the website.
    13. If a clause is invalid
    If any clause of these terms is invalid, the rest remain in force.
    14. If we update these terms
    If we change them, we will publish the changes on this page.
    The terms published on the day you made your purchase apply to your purchase.
    15. Personal data
    We process your personal data in accordance with our Privacy Policy. Data controller: Brands Democracy S.L.U. Contact: hello@brandsdemocracy.com.
    16. Applicable law and complaints
    These terms are governed by Spanish law. If you are a consumer, you may bring a claim before the courts in your place of residence.
    You also have official complaint forms at your disposal: request them at hello@brandsdemocracy.com.