Frequently Questions

See the most frequently asked questions here. If you still need help, contact us at  


 You can check the status of your order in two ways:

 A.From the shipping confirmation email

 You have received 2 emails. One of Brands Democracy indicating that your order is on its way with the tracking link. And an emal from our logistics company Kaizen Express, with the title: ENVÍO DE BRANDS DEMOCRACY

 Click on the tracking and location number that you will find in the shipping confirmation email.

 B.You can also access the following link and add your tracking number to see the status. 


First, make sure that the email did not end up in the spam or junk folders in your email account. If you cannot find the order confirmation email there or you suspect that you have made a mistake in your email address when placing the order, please contact us through the chat on the page or by sending an email to with the order number to get help!



Intentamos cumplir con cada uno de los pedidos que recibimos, pero en raras ocasiones, puede que no podamos hacerlo. En ese caso, le informaremos lo antes posible por correo electrónico y siempre incluiremos el motivo de la cancelación. También activamos el reembolso al mismo tiempo que enviamos la actualización por correo electrónico.

Si quieres ponerte en contacto y hablar con un agente por teléfono, nos llamas al número que aparece en atención al cliente.




We try to fulfill every single order we receive, but on rare occasions, we may not be able to. In that case, we will inform you as soon as possible by email and we will always include the reason for the cancellation. We also activate the refund at the same time we send the update by email.

If you want to contact and speak with an agent by phone, call us at the number that appears in customer service.


 Cancel order

 Get in touch with us as quickly as possible. If the product is already shipped you will not be able to cancel your order. Contact our Chat when it is available or send an email to with the order number.

 Modify order

 If you have the wrong size or delivery address, contact us as quickly as possible so that we can modify the order. As long as it has not been sent. Remember that we generally prepare the products during the day so that we can deliver as quickly as possible.


Once the order is placed, you will receive a confirmation email with the invoice details.

You can also access your account and download the invoice from the "My orders" section.

If you can't find the invoice, send us an email to so we can manage it.

 For our mutual security, every credit / debit card and PayPal payment made at Brands Democracy is processed through an automatic payment verification system in which the order details you have entered are compared with those recorded on the credit card. payment.

In case the system cannot verify these details, it will cancel the order within 24 hours once the alert is confirmed.

 If your order was canceled for this reason, it probably means that there were inconsistencies between your billing and shipping information (typographical errors, spelling errors, or perhaps the insertion of the data from a different card). Please check these details carefully before resubmitting a new order, or try using another card or payment method.

 Since the verification process is automatic, our customer service team cannot tell you the exact reason for such a cancellation.



Follow those simple steps

1. Pack your item (s)

 Place the item (s) (in their original packaging) in a larger box (DO NOT just send the shoebox). 

2. Send us an email with the subjet "Returns" 


Send us an email to, with the concept of "Return", and the number of orders you want to return (whether it is a total or partial return) and specifying the products you want to return. 

3.  Return Address

 Avda de los Yeseros 1

28343 Valdemoro - España - Madrid

Att: Departamento de Devoluciones Brands Democracy. 

4. Delivery and Pickup

Organize the collection of the box at your home or work with us

5.  Refund

 Once your package has arrived at our warehouse, the return will be processed by our quality department. This process that can last up to 14 business days and once completed the refund will be made. Depending on your bank, it may take from 3 to 10 days to reach your account



When you return an item purchased online, we promise to refund the amount you paid as soon as possible. The refund is issued within a period of up to 14 days from the day we receive the returned items in our warehouse and verify that they comply with our return policy.

 The refund will include the cost of the returned items and, in the case of a full return (when you return all items belonging to the same purchase),

You will also receive a refund of shipping costs, corresponding to the standard delivery method.

 If you return only one part of the items belonging to the same purchase, shipping costs will not be refunded.




You can contact us in 3 ways: 

1. Contact form

 Click the link and send the form, we will answer you as quickly as possible.

Please clarify the order number in the message.


 2. Chat

The WhatsApp icon will be available from

  Monday through Friday from 9 a.m. to 8 p.m. ET and Saturdays from 9 a.m. to 2 p.m.

 3. Email

If you still have more questions or need more information you can write to us at